Managed IT Services
PTS IT Services isn’t a faceless IT vendor working to maintain a status quo.
We’re a dedicated partner invested in your company’s performance – both internally and externally. Our managed IT services are carefully planned, implemented, and monitored to put every employee in a position to do their best work, with no compromises.
Are Progressive Managed IT Services Worth the Investment?
The value of Progressive IT boils down to your employees’ productivity. Frequent hiccups and extended downtimes are issues that impact the customer experience, and they shouldn’t even be on your radar.
Partnering with a managed IT service provider means you have specialists working constantly in the background to keep your technology infrastructure working seamlessly – so you can focus on providing value to customers.
Managed IT services aren’t an expense. They’re an investment in the present and future of your company.
Managed Services Providers
versus Break-Fix Services
Businesses have two options when it comes to IT support.
Working with a Managed IT
Services Provider
Working with a Break-Fix
Company
Break-fix companies only get paid to perform damage control. Managed services providers work around the clock to ensure there isn’t a need for damage control.
Our Progressive IT Managed Services
vCIO Advisory Services
In-house CIO leadership doesn’t come cheap – and it’s not always 100% necessary for growing businesses. Our vCIO services are designed to be used on an “as needed” basis. Whether you need expert guidance with budgeting, IT project execution, problem-solving, or anything else related to your IT infrastructure, we’ve got you covered.
Business Intelligence
PTS IT Services is more than an IT company. We’re growth-minded business strategists aligning technology with scalability. Our experts work closely with your team to optimize workflows, track progress with hard data, and proactively implement changes to improve the customer experience.
Microsoft 365
Microsoft 365 is a fundamental tool across the business world. Our goal is to make sure clients are maximizing the program’s vast capabilities. Whether you need smart mail hosting, calendar syncing, hybrid cloud systems, and so on, we’ll make sure Microsoft is helping everyone do their best work.Microsoft 365 is a fundamental tool across the business world. Our goal is to make sure clients are maximizing the program’s vast capabilities. Whether you need smart mail hosting, calendar syncing, hybrid cloud systems, and so on, we’ll make sure Microsoft is helping everyone do their best work.
Cloud Computing
Modern businesses operate in the cloud – but cloud strategies are not apples-to-apples. Our cloud experts will conduct a business discovery to determine which operations are best managed off-site versus on-site to craft a customized plan.
24/7 Remote Monitoring
Your IT infrastructure doesn’t log off at five, take vacations, call in sick, or relax on the weekends – and neither do we. Our specialists are monitoring your systems day and night to pinpoint weaknesses and opportunities to improve daily operations. Partnering with PTS IT Services means you have complete peace of mind that your IT is covered, no matter what.
Productivity Management
Your productivity is the true product when you invest in Progressive IT. Our analysts measure your performance data to understand what’s working well, what needs improvement, and what the next best moves are.
Help Desk Support
PTS IT Service’s technicians are on call 24/7/365 to answer your questions, concerns, or any other inquiry about your IT infrastructure.
Productivity Measurement
Strong productivity is the true value of Exceptional IT. Our data analysis will measure outputs under a microscope to identify what’s working well – and how we can continuously optimize.
Our Mindset in Progressive IT
High-Quality IT Security is the Standard
IT security is not a flashy add-on, upcharge, or hidden cost in Progressive IT. When you partner with PTS IT Services, security is a baseline ingredient in your service plan, period.
Proactive IT is the Only Approach
Technology issues happen, that’s the reality of IT. Proper planning is the difference between a complete meltdown and a minor inconvenience. That’s why we manage problems in the early stages so you don’t experience interruptions.
Growth Starts with a Customized IT Plan
Boilerplate, one-size-fits-all IT plans may help to avoid chaos, but they won’t do much to improve processes and performance. Progressive IT plans are tailor-made to each client – maximizing strengths, minimizing weaknesses, and continuously enhancing customer experiences.
You Deserve Quick Responses
Every minute stuck waiting on hold equates to lost revenue. At PTS IT Services, we hate long wait times and elevator music as much as everyone else. Clients can expect near-immediate responses from our technicians.
How Progressive IT Helps Businesses
Take a look at more success stories.
Let’s talk about making IT a vehicle for growth.
How can we help?
Whether you need immediate help with an IT issue or want to discuss your long-term IT strategy, our team is here to help.
Call us at (201) 644-9699 or complete the form below and we'll help in any way we can.
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