Managed IT Services

PTS IT Services isn’t a faceless IT vendor working to maintain a status quo.
We’re a dedicated partner invested in your company’s performance – both internally and externally. Our managed IT services are carefully planned, implemented, and monitored to put every employee in a position to do their best work, with no compromises.

Are Progressive Managed IT Services Worth the Investment?

The value of Progressive IT boils down to your employees’ productivity. Frequent hiccups and extended downtimes are issues that impact the customer experience, and they shouldn’t even be on your radar.

Partnering with a managed IT service provider means you have specialists working constantly in the background to keep your technology infrastructure working seamlessly – so you can focus on providing value to customers.

Managed IT services aren’t an expense. They’re an investment in the present and future of your company.

Managed Services Providers
versus Break-Fix Services

Businesses have two options when it comes to IT support.

Working with a Managed IT
Services Provider

Comprehensive coverage of IT infrastructure

Flat, predictable monthly cost

Access to cutting-edge IT security systems

24/7/365 security monitoring

Proactive problem solving

Updates and fixes are included

Long-term solutions (to avoid recurring issues)

Fast response times (within minutes)

Minimal downtime (if any)

Working with a Break-Fix

Only show up when systems break down

Expensive, unexpected repair costs

Pricey security upsells after a breach occurs

No security monitoring

Reactive problem solving

Short-term solutions and band-aid fixes

Long response times (hours or days)

Extended downtime whenever something breaks

Lost productivity and revenue

Break-fix companies only get paid to perform damage control. Managed services providers work around the clock to ensure there isn’t a need for damage control.

Our Progressive IT Managed Services

vCIO Advisory Services

In-house CIO leadership doesn’t come cheap – and it’s not always 100% necessary for growing businesses. Our vCIO services are designed to be used on an “as needed” basis. Whether you need expert guidance with budgeting, IT project execution, problem-solving, or anything else related to your IT infrastructure, we’ve got you covered.

Business Intelligence

PTS IT Services is more than an IT company. We’re growth-minded business strategists aligning technology with scalability. Our experts work closely with your team to optimize workflows, track progress with hard data, and proactively implement changes to improve the customer experience.

Microsoft 365

Microsoft 365 is a fundamental tool across the business world. Our goal is to make sure clients are maximizing the program’s vast capabilities. Whether you need smart mail hosting, calendar syncing, hybrid cloud systems, and so on, we’ll make sure Microsoft is helping everyone do their best work.Microsoft 365 is a fundamental tool across the business world. Our goal is to make sure clients are maximizing the program’s vast capabilities. Whether you need smart mail hosting, calendar syncing, hybrid cloud systems, and so on, we’ll make sure Microsoft is helping everyone do their best work.

Cloud Computing

Modern businesses operate in the cloud – but cloud strategies are not apples-to-apples. Our cloud experts will conduct a business discovery to determine which operations are best managed off-site versus on-site to craft a customized plan.

24/7 Remote Monitoring

Your IT infrastructure doesn’t log off at five, take vacations, call in sick, or relax on the weekends – and neither do we. Our specialists are monitoring your systems day and night to pinpoint weaknesses and opportunities to improve daily operations. Partnering with PTS IT Services means you have complete peace of mind that your IT is covered, no matter what.

Productivity Management

Your productivity is the true product when you invest in Progressive IT. Our analysts measure your performance data to understand what’s working well, what needs improvement, and what the next best moves are.

Help Desk Support

PTS IT Service’s technicians are on call 24/7/365 to answer your questions, concerns, or any other inquiry about your IT infrastructure.

Productivity Measurement

Strong productivity is the true value of Exceptional IT. Our data analysis will measure outputs under a microscope to identify what’s working well – and how we can continuously optimize.

Our Mindset in Progressive IT

High-Quality IT Security is the Standard

IT security is not a flashy add-on, upcharge, or hidden cost in Progressive IT. When you partner with PTS IT Services, security is a baseline ingredient in your service plan, period.

Proactive IT is the Only Approach

Technology issues happen, that’s the reality of IT. Proper planning is the difference between a complete meltdown and a minor inconvenience. That’s why we manage problems in the early stages so you don’t experience interruptions.

Growth Starts with a Customized IT Plan

Boilerplate, one-size-fits-all IT plans may help to avoid chaos, but they won’t do much to improve processes and performance. Progressive IT plans are tailor-made to each client – maximizing strengths, minimizing weaknesses, and continuously enhancing customer experiences.

You Deserve Quick Responses

Every minute stuck waiting on hold equates to lost revenue. At PTS IT Services, we hate long wait times and elevator music as much as everyone else. Clients can expect near-immediate responses from our technicians.

How Progressive IT Helps Businesses


“Selecting PTS was one of the best decisions we’ve made. The PTS team has done a great job in managing our network, identifying and correcting any issues before they could impact our users, and provides us with a stable work environment for our users.”

— Jim Neitzel, IT Specialist, MHW

“PTS is a knowledgeable and trusted partner that has been helping us with both data center and commercial office space design, construction, and maintenance since 2010.“

— John Parsons, Senior Project Manager, Wakefern

Take a look at more success stories.

Let’s talk about making IT a vehicle for growth.